Never Go Down See load Balancing home   |   contact us   |   account management   |   site map   |   buy now Home > Extreme Support OVERVIEW WHAT YOU CAN EXPECT EXTREME SUPPORT SUPPORT DEFINITIONS MY.SKYNETWEB.COM SERVICE LEVEL AGREEMENT Whether it is on the phone, through email or in person, SkyNetWEB has made a commitment to its customers to provide the highest level of included support in the industry. Below is a detailed list of what is included in our premier offering, including a chart showing the software programs we support. Click on any of the terms on the left to get a description of the different items. Dedicated Server Hardware Network Security Services DNS and IP Addresses Operating System Specific Web Server Specific (Apache Web Server/IIS) FTP Server Specific Mail Server Specific Software Installation Software Troubleshooting Software Training Supported Software Support Billing Policies Download a PDF version of the Support Strata document Dedicated Server Hardware Premier Support Dedicated Server Hardware Repairs Server Reboots Ping (ICMP) Monitoring Advanced Port Monitoring $50/month + $50/setup Hardware Upgrade Weekly Tape Rotation2 $20/month + $20/setup Daily Tape Rotation2 $50/month + $100/setup Network Premier Support Network Maintenance Network Troubleshooting Network Monitoring Bandwidth Usage Monitoring Load Balancing $100/month per port/IP + $150 setup PrivateLAN connection $75/month + $75 setup Security Services Premier Support Managed Firewall Starting at $199/mo Unmanaged Firewall Starting at $99/mo DNS and IP Addresses Premier Support DNS Configuration on SkyNetWEB's Name Servers DNS Troubleshooting on SkyNetWEB's Name Servers Installation of Standard DNS Patches3 Installation and Configuration of the Two (2) Initial IP Addresses DNS Configuration of Personal Name Server(s) $75 for 30 minutes DNS Troubleshooting of Personal Name Server(s) $75 for 30 minutes Assignment and Configuration of Additional IP Addresses5 $1.50/month per IP Address Operating System Specific Premier Support Operating System Installation and Configuration Operating System Troubleshooting Operating System Repairs Installation of Operating System Patches3 Custom Operating System Partitioning4 $75 for 30 minutes Operating System Re-installation $75 for 30 minutes Kernel Recompilation and Upgrades $75 for 30 minutes File System Repair $75 for 30 minutes Non-Standard Operating System Installation $75 for 30 minutes Operating System Optimization $75 for 30 minutes Web Server Specific (Apache Web Server/IIS) Premier Support Web Server Installation4 Web Server Configuration Limited to two (2) domains Web Server Troubleshooting Installation of Web Server Modules3 Installation of Additional Web Server Modules $75 for 30 minutes Web Server Re-installation $75 for 30 minutes FTP Server Specific Premier Support FTP Server Installation FTP Server Account Configuration Limited to (2) accounts FTP Server Troubleshooting Installation of FTP Server Patches FTP Server Re-installation $75 for 30 minutes Mail Server Specific Premier Support Mail Server Installation (SMTP, POP3, and IMAP)4 Mail Server Account Configuration Limited to two (2) accounts Mail Server Troubleshooting Installation of Mail Server Patches3 Mail Server Re-installation $75 for 30 minutes Software Installation Premier Support PCAnywhere Install and Configuration1 Microsoft Terminal Services Installation and Configuration Cobalt RaQ Control Panel (Initial two (2) Accounts)1 Plesk Server Administrator (Initial two (2) Accounts)1 Free with purchase Webmin (Initial two (2) Accounts)1 Urchin Web Statistics1 Free with purchase Microsoft SQL Server1 Free with purchase ColdFusion Server1 Free with purchase Miva Merchant1 Free with purchase Secure Server Certificate(s) $75 for 30 minutes Other Software $75 for 30 minutes Software Troubleshooting Premier Support PCAnywhere1 Microsoft Terminal Services1 Cobalt RaQ1 Plesk Server Administrator1 Webmin1 Urchin Web Statistics1 MySQL1 Miva Merchant1 SSL1 Software Training Premier Support Cobalt RaQ Account Configuration1 $75 for 30 minutes Plesk Server Administrator Account Configuration1 $75 for 30 minutes Webmin Account Configuration1 $75 for 30 minutes Miva Account Configuration1 $75 for 30 minutes Below is a table that lists the software programs we currently support. Software that does not appear in this table is defined as non-supported software. Operating Systems Web Servers Microsoft Windows NT Server Apache Microsoft Windows 2000 Server Microsoft IIS Microsoft Windows 2000 Advanced Database Servers Linux Microsoft SQL Server FreeBSD MySQL Server Control Panels Mail Servers Webmin Sendmail Plesk Imail Cobalt RaQ Qmail in the Plesk environment Remote Access FTP Servers PCAnywhere Wu-ftpd Microsoft Terminal Services Pro-ftpd Telnet Microsoft FTP service SSH   Application Services Web Statistics ColdFusion Server Urchin Web Statistics Ecommerce DNS Servers MIVA Empressa Bind MIVA Merchant Microsoft DNS SkyNetWEB technical support is billed in thirty (30) minute increments at $75 per half-hour. Payment is due upon receipt of invoice and is billed separate from monthly server fees. All other normal billing policies apply. You can read more about our billing policies by clicking here. 1Software must be purchased through SkyNetWEB 2Requires tape drive 3Customer must request update 4Only during initial setup 5Customer must justify 80% utilization of current address space Copyright © 2003 Affinity Internet Inc. Asp Web Hosting | Cheap Web Hosting | Dedicated Hosting | Web Hosting | Dedicated Servers | Create a Web Site | eCommerce Hosting | Reseller Hosting | Online Marketing | Web Site Design